Privacy Centre

We process your Personal Information based on:

• Your provision of consent (where applicable),
• Your contract with us or our partners,
• exceptions to the consent requirement as outlined in the law; or
• in line with legal or regulatory requirements or guidance.

We collect Personal Information necessary to provide information, products, or services of your choice. With limited exceptions, we collect your Personal Information directly from you through our website, emails, phone, fax, physical forms, internal systems, marketing campaigns or lists, etcetera. From time to time, we utilize publicly accessible information where necessary to verify information provided by you.

When you disclose to us the Personal Information of another person for use in connection with our products or services, for example, a beneficiary or a family contact, you must be authorized to entrust that Personal Information to us.

We process your Personal Information for the following purposes and, where applicable, for secondary purposes that are compatible (meaning reasonable, necessary, and proportionate) with the ones listed below:

• Assessing and closing commercial transactions, such as the acquisition and disposition of properties.
• Initiating, establishing, and managing a business relationship and the termination of the relationship.
• Managing lease agreements, including lease amendments, assignments, transfers, extensions, renewals, and lease termination.
• Carrying out property management activities, such as:
  1. Conducting property inspections (i.e., pre-vacate and final vacate inspections),
  2. Delivering entry notices,
  3. Managing and communicating with you in relation to your questions or requests,
  4. Managing purchase orders,
  5. Handling receivables,
  6. Handling property incidents such as trespass,
  7. Handling property abandonment cases,
  8. Keeping video footage for security purposes and to monitor activities in our properties,
  9. Maintenance and repair of our properties.
• Management of Service provider and relevant agreements.
• Managing payments.
• Overseeing our debt collection processes.
• Carrying out sustainability initiatives (i.e., by implementing sensors to monitor energy consumption or water leaks, or by setting up electric chargers in our properties).
• Conducting marketing activities.
• Overseeing compliance with legal and regulatory obligations on an ongoing basis.
• Additionally, we process your Personal Information for business purposes like record-keeping, crisis management, data governance, analyses of our products and services, risk analysis, and for conducting data analytics in general, as well as in connection to the oversight and management of the security and resilience of our networks, systems, and physical premises.

In line with the Processing of your Personal Information for the purposes listed above, we conduct different sets of tasks (“Processing Activities”) that are required to provide you information, products, and services. Those Processing Activities dictate the Personal Information we collect, use, and disclose.

The following table highlights some of our Processing Activities and the categories of Personal Information we process or may process (depending on the context) pursuant to each Activity.

Note that Processing Activities and Personal Information collected, used, and disclosed may change occasionally.

PROPERTY TRANSACTIONS

PROPERTY / ASSET MANAGEMENT

Other Information of Relevance

• Service Providers: We use service providers for different purposes. We require them to abide by applicable legislation and implement security controls to safeguard your Personal Information. Some of the categories of service providers and partners with whom we share your Personal Information include property managers, realtors, brokerages, financial institutions, debt collection agencies, marketing management, advertising partners, as well as technology vendors, analytics providers, credit bureaus, consultants, auditors, and record-keeping providers.

  In addition to service providers, you have relationships with third parties with whom we need to exchange your Personal Information for processing transactions. Moreover, where you express interest, we will connect you to our partners for the provision of additional products or services, in which case disclosure of Personal Information will be required.

• Other Companies within the Group: If we determine that Processing of Personal Information by another entity within the Skyline Group of Companies would allow us to provide the service or product in a way that guarantees a better user experience for you, or where the expertise required to deliver you products or services lies with another entity within Skyline Group of Companies, we will grant them limited access, on a need-to-know basis, to the Personal Information they require to do so.

• Government Bodies or Authorities, Courts, Police, and Compliance with Legal or Regulatory Obligations: Where required to disclose information per legal or regulatory requirements; asked to comply with an order or similar request, or to collaborate on matters subject to investigation, we will disclose your Personal Information to the extent permitted by law or, where available, in line with applicable case law (like court, tribunal, board, or commission decisions) when no law regulates the order or request. In addition, we will disclose your Personal Information when necessary to comply with legal or regulatory obligations.

• Access Requests by Third Parties: In some cases, third parties submit requests for access to Personal Information which are processed in accordance with parameters provided by the law.